![]() However, most customers see it in 4-10 business days. Upon confirmation of your return, you should see the credit within 30 days. Trek gift cards are available at Trek retailers and can only be redeemed at that retailers' location. For inquiries about your Trek Card please call 1-86. It is an in-store financing option available at participating Trek retailers. ![]() The Trek Card cannot be used at the online store. ![]() We suggest return by a carrier that can track delivery, such as UPS, FedEx, or Registered USPS mail. Mail your return with the original packing slip to the Trek address printed on your packing slip. If you checked out as a guest and do not have an account, you are responsible for all return shipping charges. Log in to your account to print a prepaid shipping label. Return shipping is always free for customers with registered accounts on. Bike returns must be returned to the local Trek retailer who assembled your bike. Refund credits usually appear on your account within 10 days, but may take up to 30 days depending on your bank.īring your order, with proof of purchase, to your local Trek retailer. If a refund is initiated, the refunded amount will be credited to the original payment method used at the time of purchase. Proof of purchase must be provided upon request. The return must be requested within 30 days of purchase. The item(s) must have been purchased from. Trek warehouses will not accept returned bikes or framesets. Questions regarding your purchase should be directed to the Trek retailer of delivery. In-store purchases are subject to individual retailer restrictions. If you’re not in love with your purchase within the first 30 days, we will take it back without any additional charges or hassle. We understand the importance of the right product and the right fit, and we want you to love your Trek and Bontrager gear. Upon delivery, please provide the following: *Note: not all Trek retailers offer this service. ![]() Due to the added costs for shipping bikes to Alaska or Hawaii, there is a flat rate of $135.00 for shipping 1 or more bikes. With home delivery, you will be notified when your order arrives at your retailer and contacted to arrange a convenient delivery time. There are no additional assembly charges for bikes. All bikes ship to Trek retailers first for assembly. An additional delivery fee of $50 will apply. Select retailers can deliver your bike and accessories directly to your front door! At checkout, select "home delivery" to have your Trek retailer build your bike and deliver it to your home. Accessories can also be delivered via retailer home delivery if included as part of the same order. A copy of your order or shipment confirmationĪvailable for bikes only. When you pick up your order please provide the following:ġ. Expedited shipping is not available if you ship to a Trek retailer. If you are unable to collect your order within this timeframe, please make arrangements with your selected retailer. Orders will be held for 14 business days after arrival. ![]() Your order will be available for pick up within 3-5 business days. Trek offers free standard ground delivery to your local preferred Trek retailer. Refer to shipping table below for ground and expedited shipping charges and expected delivery date.Īvailable for both bikes and accessories. If you choose standard or expedited ground shipping, your order will be delivered to the specified shipping address in your account. All orders shipped to a retailer for pickup qualify for free standard shipping.Īvailable for accessories only. offers three convenient delivery options:įREE standard shipping on all orders of $49Īny order over $49 and all bikes qualify for free standard shipping. ![]()
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